We want your shopping experience to be trouble free! But occasionally there may be issues with downloading your music. Follow the steps below to resolve your issues.

1. Have you successfully downloaded Scorch and/or Finale Viewer to your machine?

If not, go to the home page and click on the Scorch graphic in the middle of the page. If you are trying to print music for instruments, please download Finale Viewer.

If you have tried that and get a blank screen. A. Shut off all Pop Up Blockers. B. In Internet Explorer- Click on Tools, Internet Options then Security. Make sure that all the items under the sections labeled Download or Active X controls are "Enabled" or "Prompt"

Try again after these steps.

2. Have you checked your printer?

If not, test your printer connections and printer operation. Go back to My Account and Order History. Try to re-print the order.

3. Have you received a message that the item cannot be printed after checking out on the cart?

If so, the publishers rights to the item have expired between the time that we received the data and the time that we updated our database. This happens on rare occasions. However if it does your credit card HAS NOT been charged for the item. Unfortunately we cannot sell you the item at this time.

4. Have you checked your computer for memory capabilities?

Try a re-boot of your computer and retry to download Scorch.

The latest version of Scorch is 5.0.4

System requirements for Scorch 5.0.4
Windows: Windows XP SP2 or Windows Vista, Internet Explorer 6 or later, Mozilla Firefox, Netscape 7 or later, 20MB hard disk space.

Mac OS X:10.4 or later, Safari, Mozilla Firefox, Netscape 7 or later, 20MB hard disk space. Scorch is now a Universal Binary

For more information about SCORCH and older versions of Windows or Macintosh operating systems, please see the Scorch Viewer website for details.

Note: we cannot help with issues relating to your computer. We can only provide support for issues relating to our system.

Thanks for shopping at our store.